Phone Contract Scam Resurfaces

Please be aware that a phone contract scam that circulated around three years ago is making a strong return.

Fraudsters are cold calling or emailing victims, claiming to be from well-known phone providers. They offer what appears to be a legitimate phone upgrade.

Here’s how the scam works:

• The victim is offered a handset upgrade and goes through what seems like a genuine application process over the phone.

• A phone is then delivered – but it’s not the one requested (e.g. the victim orders an iPhone but receives an Android).

• The victim calls the fraudster (still believing they’re speaking to the provider) and is told to return the incorrect handset via the Post Office, using a QR code provided in the package.

• That QR code leads to a fraudulent address – the phone disappears, and the victim is left responsible for a lengthy and costly contract they didn’t knowingly sign up for.

What to do:

• Contact your provider directly using the official number on their website if you are contacted about a phone upgrade.

• If you’ve been affected, report it immediately to Action Fraud at https://www.actionfraud.police.uk or call 0300 123 2040.

Please share this warning with friends, family, and neighbours – especially those who may be more vulnerable to scams.

Stay vigilant and safe.